Returns and Refunds
At Scent Story co, we want your online shopping experience to be as enjoyable as possible. That's why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 28 days from the date of purchase (see exceptions below). You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.
Exceptions to this are:
- Gift cards
- custom products such as those bought under the 'Raindrop Candle- choose your scent' product line.
Please email us at firstname.lastname@example.org with your name, phone number and order number and we shall contact you within 48 hours.
On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed.
Depending on your reason for returning you will not be refunded any original delivery charges. If you qualified for free shipping on your order and we covered the expense, this will be deducted from your refund.
If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price and the delivery charge we charged you.
When returning items you are recommended to keep a proof of posting and a tracked service. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.